Position Title: Sales Consultant / Customer Experience Specialist
Location: Valder’s Vehicles – Hinckley, MN
Employment Type: Full-Time (Saturday Required)

Valder’s Vehicles is growing, and we’re looking for a motivated Sales Consultant who shares our commitment to delivering an exceptional customer experience. As our business expands, maintaining the highest level of customer service remains our top priority.

This position is ideal for someone who enjoys building relationships, solving problems, and helping customers find the right trailer, truck accessory, or vehicle solution for their needs. Success in this role comes from creating loyal customers through trust, product knowledge, responsiveness, and outstanding service.

The Sales Consultant serves as the primary point of contact for customers from initial inquiry through delivery and follow-up. This individual will guide customers through the purchasing process while ensuring every interaction reflects the professionalism and customer-first values of Valder’s Vehicles.

• Greet and assist customers in person, online, and by phone.

• Understand customer needs and recommend appropriate trailers, vehicles, and accessories.

• Respond promptly to leads, inquiries, and customer requests.

• Prepare quotes, financing information, and product recommendations.

• Conduct product demonstrations and walkarounds.

• Follow up with customers throughout the sales process and after delivery.

• Build long-term relationships that generate repeat business and referrals.

• Utilize social media platforms to promote yourself, dealership inventory, special offers, and customer success stories.

• Leverage your personal and professional network, community connections, and customer relationships to promote inventory, generate referrals, and contribute to dealership growth while maintaining an exceptional customer experience.

• Deliver a professional, friendly, and pressure-free buying experience.

• Ensure every customer feels valued, informed, and appreciated.

• Resolve concerns quickly and professionally.

• Maintain consistent communication throughout the customer’s journey.

• Seek opportunities to exceed customer expectations.

• Help maintain attractive and organized inventory displays.

• Stay current on trailer brands, vehicle accessories, and industry trends.

• Collaborate with service, parts, and management teams to ensure a seamless customer experience.

• Assist with dealership events, promotions, and community outreach efforts.

• Contribute ideas that improve customer satisfaction and dealership growth.

• Bring your ideas and experiences to the table.

• Strong communication and interpersonal skills.

• Positive attitude and customer-focused mindset.

• Ability to build trust and develop lasting customer relationships.

• Excellent organizational and follow-up skills.

• Valid driver’s license.

• Previous sales experience in trailers, automotive, powersports, RV, equipment, or related industries.

• Experience using CRM systems and lead management tools.

• Knowledge of towing, trailers, truck accessories, or vehicle customization.

• Social media and digital communication experience.

The ideal candidate:

• Puts the customer first in every interaction.

• Takes ownership and follows through on commitments.

• Is motivated by helping people rather than simply making a sale.

• Thrives in a fast-paced, growing environment.

• Has a strong work ethic and a desire to continually learn.

• Understands that exceptional customer service is what separates great businesses from average ones.

Success in this role will be measured by:

• Customer satisfaction and reviews.

• Lead response times and follow-up consistency.

• Sales performance and gross profit.

• Repeat business and referral generation.

• Teamwork and contribution to dealership growth.

• Competitive commission program w/ bonus opportunities.

• Ongoing product and sales training.

• Employee discounts.

• Paid time off and holidays.

• Career advancement opportunities within a growing company.

• Supportive team environment focused on long-term success.

As we continue to grow, we’re committed to preserving the small-town service and personal attention that our customers expect. We’re looking for someone who believes that every customer interaction matters and wants to help build a reputation for being the most trusted trailer and vehicle dealership in the region.

If you’re passionate about customer service, relationship building, and helping customers find the right solution, we’d love to meet you.